We are looking for a Reservations Agent to join our brilliant team at Farncombe Estate. Set in a stunning part of the Cotswolds just above the beautiful village of Broadway, we offer our guests a truly luxury escape to the countryside.
As part of the Reservations and Events Team, you'll help handle incoming calls, emails and web chats with our guests for both The Fish and Foxhill Manor hotels. Processing both general enquiries and requests, as well as room bookings and restaurant reservations, our unique hotels mean that no day is the same in this exciting role!
We would love to hear from you if:
- You have experience of working within the hotel sector, preferably within reservations or front of house and know the guest journey as well as the demands of the role
- You have strong administrative skills and you are highly IT literate
- You have a meticulous approach to tasks with a high level of attention to detail
- You are a friendly, helpful and confident in both handling a high volume of calls and emails
- You are an organised, task orientated person that can handle working on multiple tasks simultaneously
The role is office based, and is a full time contract of 40 hours per week. You'll work a mixture of shifts including 8.30am-5pm, 9am-5.30pm and 10am-6.30pm. You will be required to work 1 weekend out of 3.
In return, we offer an excellent hourly pay rate of £11.75, plus service charge (around £2,000-£2,500 per year).
We also offer a raft of excellent benefits including:
- 30 days holiday per year (rising to 35 after 5 years)
- Enhanced pension
- Critical illness cover and Company sick pay
- A celebration birthday lunch in one of the hotels, on us!
- Access to private counselling, onsite mental health first aiders, and an employee assistance programme from Hospitality Action
- Hundreds of High Street discounts and a cash back card via Hospitality Rewards
- Estate discounts on dining, stays, wine, spa products and more
- Wow reward scheme - £1000 towards a holiday of your choice
- £1000 when you successfully refer a friend
- Premium payments for Christmas and New Year shifts
- A healthcare cash plan
- Free, in-person financial planning advice
- Broad ranging careers in all the usual hotel departments and a few you wouldn’t expect…like our adventure team
- Fully funded apprenticeships for all employees
- Leadership coaching and development for managers
- Paid volunteering opportunities in the local community
Due to our rural location, you will require your own transport (WR12 7LJ) or please enquire about live in opportunities.
If this sounds like your ideal next move, and you would like to discuss this role or any other opportunities on our 600 acre estate, then please apply or send over your CV to vanessa.parkes@farncombe.life
Unfortunately we can only accept applications from candidates with a current and valid right to work in the UK.
